If your voucher or claim link will not open, try reopening it with a reliable internet connection.
What to try
- Close and reopen Housing Perks or your browser.
- Check that your app or browser is up to date.
- Try switching between Wi-Fi and mobile data.
If the voucher is marked Processing, or the problem continues, tell support the retailer, value and exact status or error shown. A screenshot can help; hide voucher codes and PINs.
If the voucher is missing completely, also tell us whether you were charged. We will check the order before advising on a replacement or refund.
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.