Refunds and Cancellations
By Housing Perks
By Housing Perks
Cancellation requests, investigations and refund status.
I bought the wrong retailer voucher. Can it be cancelled or swapped?
Contact support straight away if you bought a voucher for the wrong retailer. Do not use it while asking about cancellation. Tell us your mobile number, the retailer you bought, the voucher value, purchase date and the retailer you meant to choose. Can it be swapped or cancelled? An issued voucher is usually tied to that retailer and cannot simply be swapped. Cancellation depends on the retailer's rules and whether the voucher has been claimed or used. We can check whether the retailer will allow cancellation, but we cannot promise a refund. Check the retailer carefully before buying another voucher. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.
Can I switch a voucher to a different retailer after it has been issued?
Usually no. A voucher is issued for a specific retailer, so it normally cannot be changed into another retailer's voucher. If you chose the wrong retailer Contact support promptly and do not use the voucher while asking about cancellation. We can check whether cancellation is possible under the retailer's rules, but it is not guaranteed. Before buying, check the retailer's name and where the voucher can be spent. If you are unsure which voucher to choose, ask for help before paying. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.
Can I Cancel or Refund an Issued Voucher?
Contact support if you want to cancel a voucher or ask for a refund. We will check the purchase and the retailer's rules. Once a voucher has been issued, cancellation may not be possible. Retailer approval may be needed, especially if the voucher has been claimed or used. What to tell us Give us your mobile number, retailer, voucher value, purchase date and why you want to cancel. Do not use the voucher while asking about cancellation. If payment failed but you were charged, say so. We need to check both the payment and whether a voucher was issued. Wait for our confirmation before treating a cancellation or refund as agreed. Related questions - I bought the wrong retailer voucher. Can it be cancelled or swapped? - Can I switch a voucher to a different retailer after it has been issued? Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.
My Refund Has Not Appeared
If support has confirmed a refund but you cannot see it, check the bank account or payment method you used to buy the voucher. Ask us for an update Reply to your existing support conversation and say that the refund is missing. If you have not contacted us before, give us the retailer, purchase date and amount. A request to cancel, or a retailer agreeing to cancellation, does not always mean the money has already been refunded. We can check which stage your refund has reached. The time for a refund to appear can vary by payment method and bank. Never send full bank-card details or a password. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.