If you have just moved in, your landlord may not have sent us your new tenancy details yet. The app needs those details to check your reference.
What to do
- Ask your landlord whether Housing Perks is available to you.
- Ask for the reference to use for your new tenancy.
- If the app still rejects it, contact support with your landlord's name, move-in date and the error shown.
A reference from a previous tenancy may not work for your new one.
If you already have an account with unused vouchers, tell us before making account changes. We will explain the next step after checking your details.
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.