Why am I not receiving my one-time passcode by SMS?

If your SMS sign-in code has not arrived, check your mobile number and phone reception first.

This is the code sent to your phone. It is different from the email code used for staff sign-up.

What to try

1. Check your mobile number and country code in the app.
2. Make sure your phone has reception and can receive text messages.
3. Check for blocked or filtered messages in your messaging app.
4. Use the latest Housing Perks app from the Apple App Store or Google Play Store.
5. Follow any wait or retry message in the app before requesting another code.

A missing message does not tell us why delivery failed. Repeated requests can make you wait longer.

If the code still does not arrive

Tell support your mobile number, phone model, mobile network, when you requested the code and any error shown. Never share the code itself.

For a work-email code, see employee email passcode help.

Need help?

In the Housing Perks app, tap Help, then the support email address or Contact Support button.

If you cannot use the app, use our contact form.