Check that you are entering the voucher number and PIN in the correct boxes. A claim code used to open a voucher may be different from the number used to pay with it.
What to check
- Follow the retailer's instructions on the voucher.
- Use its gift-card payment option.
- Check for typing mistakes and whether spaces or dashes should be included.
- If a PIN is needed, use the PIN supplied with the voucher.
Do not keep guessing a PIN.
If it still fails, tell support the retailer and error shown. Explain whether you were paying, opening the voucher or checking its balance. Hide the number and PIN in screenshots.
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.