Use the reference your landlord asks you to enter for Housing Perks. This may be your tenancy reference, payment reference or rent account number.
Different numbers on the same letter can be for different purposes. A property reference may not be the number needed for sign-up.
Not sure which one to use?
Check your Housing Perks invitation or ask your landlord which reference to use.
If you still need help, tell support your landlord's name and the labels next to the references you have. Hide unrelated details if you send a screenshot.
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.