Contact support before trying to buy again. We need to check the payment and any vouchers created by your purchase attempts.
What to check
- Your bank account: how many payments are shown, and are they pending or completed?
- Your Housing Perks wallet: is the voucher missing, processing or listed more than once?
Tell us your mobile number, retailer, amount, purchase time and whether you tried more than once. You can send a screenshot with unrelated banking details hidden.
We will check what happened and explain the next step. A refund or cancellation depends on the payment and voucher status, and the retailer's rules.
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.