Contact support before trying to buy again. We need to check the payment and any vouchers created by your purchase attempts.

## What to check

- Your bank account: how many payments are shown, and are they pending or completed?
- Your Housing Perks wallet: is the voucher missing, processing or listed more than once?

Tell us your mobile number, retailer, amount, purchase time and whether you tried more than once. You can send a screenshot with unrelated banking details hidden.

We will check what happened and explain the next step. A refund or cancellation depends on the payment and voucher status, and the retailer's rules.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).