Your purchased vouchers are in the Housing Perks wallet or gift card list.
How to find them
- Open the wallet or gift card list and refresh it.
- Check the filters, including New Vouchers, if shown. Also check whether the voucher is in the used section.
- Make sure you are signed in with the mobile number used to buy the voucher.
If your phone number changed, your old vouchers may still be linked to the previous account.
If you still cannot find a voucher, tell support the retailer, amount and purchase time. Say whether money has left your bank account.
Related questions
- How quickly do I receive a voucher after I have bought it?
- I bought a voucher, but it is missing from my wallet. Where is it?
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.