First check the voucher's instructions, balance and expiry date. Also check that the retailer accepts it for the items you are buying.
Find the right help
- If the barcode will not scan, see scanning help.
- If online checkout rejects it, see checkout help.
- If the voucher page will not open, see opening a voucher.
If it still does not work, tell support your mobile number, retailer, voucher value and error shown. We will check the problem and explain what can be done.
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.