Check your saving choice first. You may have chosen to put the saving towards rent instead of paying less for your voucher.
Where to look
- Keeping the saving: you pay less when buying the voucher in Housing Perks. You will not get the same discount again at the retailer's till.
- Rent contributions on: you pay the voucher amount, and the saving goes towards rent. Check the Rent tab.
You can turn rent contributions on or off in the Rent tab if your landlord offers the option.
Offers can change or end. Check the saving and payment total shown in the app before buying.
If those amounts do not match your purchase, tell support your mobile number, retailer, amount and purchase date.
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.