Your voucher balance is the money left to spend at the retailer. Your Housing Perks savings total records the discounts you have received. They are different amounts.
Using the balance
Check the retailer's rules about spending the voucher more than once and paying any extra amount another way.
Checking the expiry date
Look at the voucher details or its terms. Spend the remaining balance before it expires; an expired balance may not be recoverable.
For a current balance, use the retailer's balance checker or ask the retailer. The original voucher value shown in your wallet may not update after shopping.
Related questions
- What happens if there is money left over on my voucher?
- How long does a voucher last?
- How do I check the balance of my voucher?
- Why can't I spend or convert the remaining balance on my voucher?
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.