An Access Denied message means the voucher page has blocked your attempt to open it. It does not necessarily mean your voucher is invalid or has been spent.
What to try
- If you are on Wi-Fi, try mobile data.
- If you are on mobile data, try a trusted Wi-Fi connection.
- Close and reopen the app or browser, then try again.
If the page still will not open, tell support the retailer, error shown and whether changing connections helped. Hide voucher codes and PINs in screenshots, and keep the voucher link private.
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.