Housing Perks Help Center

My voucher is not scanning in store. What should I do?

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Housing Perks

Housing Perks

Last updated on Oct 14, 2026

First check that your voucher can be used in store and has a barcode or QR code.

What to try at the till

  1. Turn up your phone's screen brightness.
  2. Show the full barcode or QR code without covering any part of it.
  3. Ask the cashier whether they can enter the voucher number manually.
  4. If the retailer allows it, try a printed copy or show the voucher on another device.

If the retailer still cannot accept it, contact support with the retailer, voucher value and what happened. Keep voucher codes private.

Need help?

In the Housing Perks app, tap Help, then the support email address or Contact Support button.

If you cannot use the app, use our contact form.