First check that you have chosen the correct landlord and entered the reference they gave you for Housing Perks.
What to check
- Check the landlord selected in the app.
- Compare the reference with your landlord's letter, email or rent statement.
- Check for typing mistakes, including missing letters or numbers.
Your landlord may use different numbers for your tenancy, payments and property. Ask which one is needed if you are unsure.
If it still does not work
Tell support your sign-up mobile number, landlord's name and the error shown. A recent landlord letter or online rent statement showing the reference can help. Hide unrelated personal and banking details.
We will check your details before confirming access. If you have already contacted us, reply to the same conversation.
Related questions
- Why does my tenancy, payment or housing reference say it is incorrect when I try to sign up?
- Can support manually verify me if I send a social landlord letter, screenshot, or statement?
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.