Check your voucher's instructions for the retailer's balance checker. You may need the voucher number and PIN.
You may also see a balance on your latest shopping receipt or on the voucher page. Not every balance shown in the Housing Perks wallet updates after you spend the voucher.
If the balance is unclear
Use the retailer's balance checker or ask the retailer to confirm it. The original voucher value is not always the amount left to spend.
Keep your voucher number and PIN private when asking for help.
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.