The app may reject your reference if you selected the wrong landlord, made a typing mistake or used a different account number.
What to try
- Check that you selected the landlord that offers you Housing Perks.
- Enter the reference shown on your landlord's letter, email or rent statement.
- Check for missing letters or numbers.
If you have several references, ask your landlord which one to use for Housing Perks.
If it still fails, tell support your mobile number, landlord's name and the error shown. Include a recent landlord document showing the reference, with unrelated personal and banking details hidden.
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.