Housing Perks Payment Cards
By Housing Perks
By Housing Perks
Claiming virtual payment cards, where to use them and checking balances.
Can I use the decorating or virtual Visa payment card without registering for the app?
If your organisation sent you an email with a payment-card claim link, follow that email's instructions. You may be able to claim the card without signing up for the Housing Perks app or entering a tenancy reference. How to claim it 1. Open the original email from your organisation or Housing Perks. 2. Select the claim link and follow the steps shown. 3. Read the card's spending rules and expiry date. If the link will not open, tell support the organisation that sent it and the error shown. Keep the claim link and card details private. A virtual Visa payment card is different from a voucher for one retailer. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.
Can I use the virtual Visa card in a physical shop, or only online or over the phone?
Use your virtual Visa card online or over the phone with a retailer that accepts it. Enter the card details shown on your card page when paying. Can I use it in a shop? It may not work in store. Ask the shop before relying on it: some shops cannot take payment by manually entering virtual card details. Check your card's instructions for any supported in-store payment option. Do not assume every virtual card can be added to a phone wallet. Read the card's spending restrictions and expiry date. Keep the card number and security code private. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.
How do I check the remaining balance on my Housing Perks card?
Open the card details in Housing Perks or use the original claim link from your email to check the balance. Make sure you are checking the payment card, rather than your savings total or a retailer voucher. If you cannot see the balance Contact support with the organisation that sent the card and the email address or mobile number used to claim it. Explain what happens when you open the card page. We may need to check that the card belongs to you before giving account details. Do not send the full card number or security code. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.