Voucher Problems

What happens if my voucher does not work?

First check the voucher's instructions, balance and expiry date. Also check that the retailer accepts it for the items you are buying. Find the right help - If the barcode will not scan, see scanning help. - If online checkout rejects it, see checkout help. - If the voucher page will not open, see opening a voucher. If it still does not work, tell support your mobile number, retailer, voucher value and error shown. We will check the problem and explain what can be done. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

My voucher is not scanning in store. What should I do?

First check that your voucher can be used in store and has a barcode or QR code. What to try at the till 1. Turn up your phone's screen brightness. 2. Show the full barcode or QR code without covering any part of it. 3. Ask the cashier whether they can enter the voucher number manually. 4. If the retailer allows it, try a printed copy or show the voucher on another device. If the retailer still cannot accept it, contact support with the retailer, voucher value and what happened. Keep voucher codes private. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

I bought a voucher, but it is missing from my wallet. Where is it?

Refresh your Housing Perks wallet and check the filters, including New Vouchers and the used section, if shown. Make sure you are signed in with the mobile number you used for the purchase. If it is still missing Check whether money has left your bank account. A voucher may take a little time to appear, but do not buy it again while the purchase status is unclear. Tell support your mobile number, retailer, amount, purchase date and time, and whether you were charged. We will check the order and help you access the voucher where possible. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

I can't claim or open my voucher. Can you help?

If your voucher or claim link will not open, try reopening it with a reliable internet connection. What to try 1. Close and reopen Housing Perks or your browser. 2. Check that your app or browser is up to date. 3. Try switching between Wi-Fi and mobile data. If the voucher is marked Processing, or the problem continues, tell support the retailer, value and exact status or error shown. A screenshot can help; hide voucher codes and PINs. If the voucher is missing completely, also tell us whether you were charged. We will check the order before advising on a replacement or refund. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

My voucher is not working at checkout. What should I do?

Check that you are using the retailer's gift card or voucher payment option. Entering a gift card in a promotional discount box may not work. What to check 1. Read the payment instructions on the voucher. 2. Check that it can be used online or in store, depending on where you are shopping. 3. Check the voucher number and PIN, if a PIN is required. 4. Check the remaining balance and any restrictions on the items you are buying. Ask the retailer if you need help with its checkout. If it says there is a problem with the voucher itself, tell Housing Perks support the retailer and error shown. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

Where to Find Purchased Vouchers

Your purchased vouchers are in the Housing Perks wallet or gift card list. How to find them 1. Open the wallet or gift card list and refresh it. 2. Check the filters, including New Vouchers, if shown. Also check whether the voucher is in the used section. 3. Make sure you are signed in with the mobile number used to buy the voucher. If your phone number changed, your old vouchers may still be linked to the previous account. If you still cannot find a voucher, tell support the retailer, amount and purchase time. Say whether money has left your bank account. Related questions - How quickly do I receive a voucher after I have bought it? - I bought a voucher, but it is missing from my wallet. Where is it? Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

My Card Number or PIN Is Not Accepted

Check that you are entering the voucher number and PIN in the correct boxes. A claim code used to open a voucher may be different from the number used to pay with it. What to check - Follow the retailer's instructions on the voucher. - Use its gift-card payment option. - Check for typing mistakes and whether spaces or dashes should be included. - If a PIN is needed, use the PIN supplied with the voucher. Do not keep guessing a PIN. If it still fails, tell support the retailer and error shown. Explain whether you were paying, opening the voucher or checking its balance. Hide the number and PIN in screenshots. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

Access Denied When Opening a Voucher

An Access Denied message means the voucher page has blocked your attempt to open it. It does not necessarily mean your voucher is invalid or has been spent. What to try 1. If you are on Wi-Fi, try mobile data. 2. If you are on mobile data, try a trusted Wi-Fi connection. 3. Close and reopen the app or browser, then try again. If the page still will not open, tell support the retailer, error shown and whether changing connections helped. Hide voucher codes and PINs in screenshots, and keep the voucher link private. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.