Some retailers do not accept gift cards for items sold by another company on their website. These may be labelled Marketplace, Third-party seller or Verified seller.
Before you buy a voucher
Check who is selling the item and read the retailer's gift-card rules. An item being on the retailer's website does not always mean you can pay for it with that retailer's voucher.
If you have already bought a voucher that cannot be used for your item, contact support promptly. We can check whether cancellation is possible, but it is not guaranteed.
Need help?
In the Housing Perks app, tap Help, then the support email address or Contact Support button.
If you cannot use the app, use our contact form.