Using Vouchers
By Housing Perks
By Housing Perks
Retailer acceptance, online and in-store use, loyalty offers and printed vouchers.
Can a voucher be used with loyalty cards, cashback or retailer offers?
You can often use a voucher with a retailer's loyalty card or offer, but the retailer sets the rules. What to check Read the retailer's terms before buying. Loyalty points, sale prices and cashback offers may each have different rules about gift-card payments. Do not assume that a cashback offer applies just because the retailer accepts the voucher. If you are unsure whether a particular offer works with gift cards, ask the retailer or offer provider before buying your voucher. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.
Can vouchers be used without a smart phone?
You may be able to use a printed voucher or show it on another device. This depends on the retailer's rules. Getting help A friend, family member or support worker may be able to help you access and print your voucher. Ask your landlord for help if you cannot use the app or internet. Check that the retailer accepts printed vouchers before shopping. Some vouchers can only be used online. Keep the printed voucher and its code safe: someone else may be able to spend it. Never share your sign-in code or password. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.
Can I use a voucher online and in store?
Some vouchers work both online and in shops. Others work only in one of those places. Check before buying Open the retailer's voucher details in Housing Perks and read where it can be used. If you want to shop online, check that online use is allowed. If you want to visit a shop, check that in-store use is allowed. Follow the retailer's payment instructions when you spend it. If the details are unclear, contact support before buying the voucher. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.
Can I use a voucher for marketplace, third-party or verified-seller items?
Some retailers do not accept gift cards for items sold by another company on their website. These may be labelled Marketplace, Third-party seller or Verified seller. Before you buy a voucher Check who is selling the item and read the retailer's gift-card rules. An item being on the retailer's website does not always mean you can pay for it with that retailer's voucher. If you have already bought a voucher that cannot be used for your item, contact support promptly. We can check whether cancellation is possible, but it is not guaranteed. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.
Using Your Voucher in Store or Online
Open your voucher and follow that retailer's instructions to pay for your shopping. In a shop Show the barcode or voucher details requested by the retailer. Check first that the voucher can be used in store; some are online only. Online Choose the retailer's gift card or voucher payment option and enter the details requested. A gift card number usually goes in the payment section, rather than a promotional discount box. Retailers have different rules. Check where the voucher works, what it can buy and whether you need a PIN. If the retailer says the voucher is invalid, or the voucher will not open, contact Housing Perks support. Related questions - Can a voucher be used with loyalty cards, cashback or retailer offers? - Can I use a voucher online and in store? - Can I use a voucher for marketplace, third-party or verified-seller items? - What happens if my voucher does not work? - My voucher is not working at checkout. What should I do? Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.