Buying Vouchers and Payments

How quickly do I receive a voucher after I have bought it?

Vouchers usually arrive quickly, but some purchases take longer. We cannot promise that every voucher will arrive within seconds. If you are waiting for a voucher 1. Wait a short time, then refresh your Housing Perks wallet. 2. Check the wallet filters and make sure you are in the account used for the purchase. 3. If you have been charged and it still has not appeared, contact support. Give us your mobile number, retailer, amount and purchase time. Do not buy the voucher again while we are checking the order. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

Is there a limit to how many vouchers I can buy?

Housing Perks does not set a general limit on the number of vouchers you can buy. However, a retailer or payment provider may set its own limits. Before you buy Check the minimum and maximum voucher amounts shown in the app, along with the retailer's rules. If a purchase is blocked or declined, do not keep repeating it. Tell support the retailer, amount and error shown so we can check what is stopping the purchase. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

I used the voucher but still got charged by my bank. How do I get the money back?

A voucher may cover only part of your shopping. Your bank card can be charged for the amount left to pay. If you were charged the full shopping amount even though the voucher was accepted, contact the retailer first. The retailer controls its checkout and can check the payment. Check your receipt Look for the amount paid by voucher and the amount paid by bank card. Keep the receipt or order confirmation. A payment to Housing Perks buys the voucher. A payment to the retailer pays for your shopping. Check which payment you are asking about. If you need our help, tell us the retailer, voucher value, shopping total and date. Hide unrelated details in screenshots. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

Payment failed, but I was charged or multiple vouchers were created. What should I do?

Contact support before trying to buy again. We need to check the payment and any vouchers created by your purchase attempts. What to check - Your bank account: how many payments are shown, and are they pending or completed? - Your Housing Perks wallet: is the voucher missing, processing or listed more than once? Tell us your mobile number, retailer, amount, purchase time and whether you tried more than once. You can send a screenshot with unrelated banking details hidden. We will check what happened and explain the next step. A refund or cancellation depends on the payment and voucher status, and the retailer's rules. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

How to Change Your Bank at Checkout

You can choose a different bank or payment method before paying for your voucher. How to change it 1. Choose your voucher and enter the amount. 2. On the payment screen, tap Change next to the bank or payment method shown. 3. Choose the option you want and follow the payment steps. If Change is missing or the screen shows an error, contact support and describe what you see. If money has already left your account, check your wallet and contact support before trying another purchase. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.

What to Do If Checkout Fails or Shows a Blank Screen

Before trying again, check whether money has left your bank account and whether a voucher has appeared in your Housing Perks wallet. An error or blank screen does not always mean the purchase failed. What to do 1. Check your bank account and Housing Perks wallet. 2. If you have been charged or are unsure, contact support before buying again. 3. If no payment or voucher appears, close and reopen the app, check for an update and try a reliable internet connection. Tell support the retailer, amount, purchase time and where the error appeared: in Housing Perks, your browser or your banking app. Hide unrelated details in screenshots. Need help? In the Housing Perks app, tap Help, then the support email address or Contact Support button. If you cannot use the app, use our contact form.