First check the voucher's instructions, balance and expiry date. Also check that the retailer accepts it for the items you are buying.

## Find the right help

- If the barcode will not scan, see [scanning help](/hc/housing-perks/articles/housing-perks-voucher-not-scanning).
- If online checkout rejects it, see [checkout help](/hc/housing-perks/articles/housing-perks-voucher-checkout-redemption).
- If the voucher page will not open, see [opening a voucher](/hc/housing-perks/articles/housing-perks-voucher-processing-opening).

If it still does not work, tell support your mobile number, retailer, voucher value and error shown. We will check the problem and explain what can be done.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).