Check that you are entering the voucher number and PIN in the correct boxes. A claim code used to open a voucher may be different from the number used to pay with it.

## What to check

- Follow the retailer's instructions on the voucher.
- Use its gift-card payment option.
- Check for typing mistakes and whether spaces or dashes should be included.
- If a PIN is needed, use the PIN supplied with the voucher.

Do not keep guessing a PIN.

If it still fails, tell support the retailer and error shown. Explain whether you were paying, opening the voucher or checking its balance. Hide the number and PIN in screenshots.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).