If your voucher or claim link will not open, try reopening it with a reliable internet connection.

## What to try

1. Close and reopen Housing Perks or your browser.
2. Check that your app or browser is up to date.
3. Try switching between Wi-Fi and mobile data.

If the voucher is marked **Processing**, or the problem continues, tell support the retailer, value and exact status or error shown. A screenshot can help; hide voucher codes and PINs.

If the voucher is missing completely, also tell us whether you were charged. We will check the order before advising on a replacement or refund.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).