Some vouchers work both online and in shops. Others work only in one of those places.

## Check before buying

Open the retailer's voucher details in Housing Perks and read where it can be used.

If you want to shop online, check that online use is allowed. If you want to visit a shop, check that in-store use is allowed.

Follow the retailer's payment instructions when you spend it. If the details are unclear, contact support before buying the voucher.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).