Check that you are using the retailer's gift card or voucher payment option. Entering a gift card in a promotional discount box may not work.

## What to check

1. Read the payment instructions on the voucher.
2. Check that it can be used online or in store, depending on where you are shopping.
3. Check the voucher number and PIN, if a PIN is required.
4. Check the remaining balance and any restrictions on the items you are buying.

Ask the retailer if you need help with its checkout. If it says there is a problem with the voucher itself, tell Housing Perks support the retailer and error shown.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).