The money left on a voucher is normally for shopping with that retailer. It is different from the discount you saved when buying the voucher.

You cannot assume it can be paid into your bank account, moved to another retailer or changed into a rent contribution. Check the voucher's terms.

## If you cannot spend the balance

Check whether the retailer has minimum-spend rules or restrictions on the items you want to buy. Ask the retailer if you can pay part by voucher and the rest another way.

If you still need help, tell support the retailer, remaining amount and error shown.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).