Use your virtual Visa card online or over the phone with a retailer that accepts it. Enter the card details shown on your card page when paying.

## Can I use it in a shop?

It may not work in store. Ask the shop before relying on it: some shops cannot take payment by manually entering virtual card details.

Check your card's instructions for any supported in-store payment option. Do not assume every virtual card can be added to a phone wallet.

Read the card's spending restrictions and expiry date. Keep the card number and security code private.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).