Open the card details in Housing Perks or use the original claim link from your email to check the balance.

Make sure you are checking the payment card, rather than your savings total or a retailer voucher.

## If you cannot see the balance

Contact support with the organisation that sent the card and the email address or mobile number used to claim it. Explain what happens when you open the card page.

We may need to check that the card belongs to you before giving account details. Do not send the full card number or security code.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).