Refresh your Housing Perks wallet and check the filters, including **New Vouchers** and the used section, if shown.

Make sure you are signed in with the mobile number you used for the purchase.

## If it is still missing

Check whether money has left your bank account. A voucher may take a little time to appear, but do not buy it again while the purchase status is unclear.

Tell support your mobile number, retailer, amount, purchase date and time, and whether you were charged. We will check the order and help you access the voucher where possible.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).