Yes. If the app cannot verify your tenancy, our support team can check your details manually.

## What to send

Tell us your sign-up mobile number, landlord's name and the error shown in the app.

We may ask for a recent letter, rent statement or screenshot from your landlord showing the landlord's name and your tenancy or payment reference. An online statement is fine.

Hide unrelated personal and banking details. Do not send identity documents unless we ask for them.

We will check whether you are eligible before confirming access. Sending a document does not automatically approve your account.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).