Your staff sign-up code is sent to the work email address shown on the **Email Passcode** screen.

It is different from the SMS code sent to your phone.

## What to check

1. Check the spelling of your work email address. Use your organisation's address, not a personal email address.
2. Look in your inbox and junk or spam folders for **Your email verification passcode**.
3. If it is missing, ask your IT team whether the email has been blocked or held for review.
4. When **Resend code** is available, request a new code and use the most recent email. The code expires after two hours.

If the app offers **Sign in with Microsoft**, use that option instead of waiting for an email code.

## If your staff access cannot be approved

Contact support from your organisation email address. Include your organisation's name, the mobile number used to sign up and the message shown in the app.

We can check your organisation and work email, then manually approve staff who are eligible. If you use the contact form, enter your work email so we can reply there and check it belongs to you.

Staff approval does not replace the separate SMS sign-in step. Never send us either code.

For a text message code, see [SMS passcode help](/hc/housing-perks/articles/housing-perks-verification-code-not-arriving).

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).