Before trying again, check whether money has left your bank account and whether a voucher has appeared in your Housing Perks wallet.

An error or blank screen does not always mean the purchase failed.

## What to do

1. Check your bank account and Housing Perks wallet.
2. If you have been charged or are unsure, contact support before buying again.
3. If no payment or voucher appears, close and reopen the app, check for an update and try a reliable internet connection.

Tell support the retailer, amount, purchase time and where the error appeared: in Housing Perks, your browser or your banking app. Hide unrelated details in screenshots.

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).