Check that you are signing in with the mobile number you used for your Housing Perks account.

## What to try

1. Check the mobile number and country code you entered.
2. Close and reopen the app, and update it if an update is available.
3. Follow the message shown on screen.

If you have changed your number, see [I Have Changed My Phone Number](/hc/housing-perks/articles/housing-perks-changed-phone-number). Creating a new account will not automatically move your vouchers.

If your tenancy reference is rejected, see [My Tenancy Reference Is Not Being Accepted](/hc/housing-perks/articles/housing-perks-reference-not-accepted).

## Still cannot sign in?

Tell support your sign-in mobile number and the exact error shown. We may need to check that the account belongs to you before making changes. Never send a password or sign-in code.

## Related questions

- [Why am I not receiving my one-time passcode by SMS?](/hc/housing-perks/articles/housing-perks-verification-code-not-arriving)
- [Why am I not receiving my employee sign-up passcode by email?](/hc/housing-perks/articles/housing-perks-employee-email-passcode-not-arriving)

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).