Contact support if you want to cancel a voucher or ask for a refund. We will check the purchase and the retailer's rules.

Once a voucher has been issued, cancellation may not be possible. Retailer approval may be needed, especially if the voucher has been claimed or used.

## What to tell us

Give us your mobile number, retailer, voucher value, purchase date and why you want to cancel. Do not use the voucher while asking about cancellation.

If payment failed but you were charged, say so. We need to check both the payment and whether a voucher was issued.

Wait for our confirmation before treating a cancellation or refund as agreed.

## Related questions

- [I bought the wrong retailer voucher. Can it be cancelled or swapped?](/hc/housing-perks/articles/housing-perks-wrong-retailer-voucher)
- [Can I switch a voucher to a different retailer after it has been issued?](/hc/housing-perks/articles/housing-perks-switch-voucher-retailer)

## Need help?

In the Housing Perks app, tap **Help**, then the **support email address** or **Contact Support** button.

If you cannot use the app, use our [contact form](https://www.yourhousingperks.com/contact).